UPDATED - May 5, 2021
Where are BeautyZana's products stocked?
We would like to reassure you that all our products are in stock in our fulfillment center located in Traverse City, Michigan USA.
How safe are products ordered from BeautyZana?
Our fulfillment team is taking every precaution with regards to additional measures of sanitizing both the warehouses and offices, as well as providing proper training for their employees about the virus and the best methods of prevention. In addition, our fulfillment company has been defined as a 'essential service' and will be open and operating with a full staff.
Have shipping times been effected because of COVID-19?
Due to high order volumes and with the additional sanitation and handling measures our fulfillment team takes to protect their staff and our customers, we are experiencing delays of up to 3 days. Please keep this in mind when you place your order and contact us immediately if you experience any longer delays.
Note: If you have any further questions feel free to contact us through social media or by email at email@example.com.
Do you ship internationally?
Yes, we ship worldwide.
What shipping methods do you offer?
We offer the following shipping methods:
- Standard Shipping: 2-5 business days *
- USPS Priority Mail Express: 1-2 business days
*Shipments to Alaska, Hawaii and Puerto Rico may take a few extra days.
- Standard International Shipping: Up to 21 business days
- USPS First Class Package International: 7-21 business days
- USPS Priority Mail International: 6-10 business days
Do you offer Free Shipping?
Yes, we offer Standard Free Shipping in the US on orders over $30.
For international shipments, we offer Standard Free Shipping on orders over $75.
When will my order ship?
Orders will be processed within 1-2 business days. Expedited shipments will be shipped same day if in by 1:00 pm EST. Once you place an order an order confirmation email will be sent out. After your order ships you will receive a shipment confirmation email.
What should I do if I have problems tracking the shipment?
Please allow 1-2 days for the carrier to register your shipment status. If your tracking number is still not working after that please contact us at firstname.lastname@example.org.
How do I change my address?
If for some reason, you have entered an incorrect address please email us immediately at email@example.com so that we can try to resolve it.